THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?
All orders are shipped by by express DHL/Fedex/TNT.
HOW SOON WILL MY ORDER SHIP?
Delivery time takes 7-15 working days.
For example, if you order a neon sign, it will need 2-3 business days of processing time and then 5-12 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 7-15 business days.
*There is a different processing time for a different item. You can check the processing time from the product page; however, we will try our best to prepare the item ASAP after you place an order on our website)
The lead time is unstable especially in holidays. We’ll update our lead time if necessary, so please refer info showed on order page.
DO YOU SHIP INTERNATIONALLY?
Generally, we offer FREE Global Shipping on all Orders. But for some Islands or difficult access territories some extra charges can be applied.
HOW DO YOU PACKAGE MY ORDER?
All products you have ordered is individually gets packaged with retail package.
WILL I BE NOTIFIED WITH PROCESSING STEPS?
Yes! Your Account on neonmys.com provides you a time log with all updates. Also you will be notified when its fulfilled, when tracking is uploaded. Also you can track your order with tracking number.
Custom Duty Fee
Generally, the buyer is responsible for paying customs duties on receipt of the package or any handling fee with the local carrier.