FAQ

Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow the instructions below:

Please check your login information. Your username is the email address you used when you registered. If you forgot your password, please select the "Forgot your password?" option on the login page. Fill in your registration information and select the "Reset password" option. Please ensure that your browser accepts cookies. Our website may be undergoing maintenance. In this case, please wait 30 minutes and try again. If you still cannot access your account, please contact our Customer Service department and report the issue. We will assign you a new password, which you can change after logging in.

2. What should I do if I want to add or remove items from my shopping cart?

Log in to your account and select the shopping cart in the top right corner of the page. You will be able to view all the items in your shopping cart. If you want to remove an item from your shopping cart, simply click the "Remove" button next to it. If you want to change the quantity of a specific item, simply enter the new desired quantity in the "Quantity" field.

3. How do I change or cancel my order?

You can change or cancel your order before it ships. The easiest way is to send us your order information and details of the items you require to service@zplneon.com. We will process your request within 2 business days.

Payment FAQ

1. What payment methods do you accept?

We accept the following payment methods: • Credit cards, including Visa, Pix, Mercado Pago, and Discover • PayPal

2. Can I change my billing or shipping information after payment?

Please do not change your billing or shipping address information after placing an order. If you would like to change it, please contact our customer service team as soon as possible while your order is being processed to inform them of your request. If the package has not yet shipped, we can send it to a new address. However, if the package has already shipped, the shipping information cannot be changed while it is in transit.

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to update you on the progress of your order. You can also check the status of your order at any time by visiting our store and accessing your customer account. If the payment has been received, the order status will be displayed as "Processing."

4. Why am I being asked to "Verify" my payment?

For your security, our payment verification team is processing your order. This is standard procedure to ensure that all transactions on our website are authorized and that future purchases are prioritized.

5. Shipping FAQ

1. Do I need to pay for shipping?

No, we offer free shipping worldwide.

2. How do I change my shipping address?

If you wish to change your shipping address after placing an order, please contact our customer service department as soon as possible during the order processing process to inform them of your request. If the package has not yet shipped, we can ship it to a new address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.

3. How do I know if my item has shipped?

When your item has shipped, we will send a notification email to your registered email address. Tracking numbers are typically available within a few days of shipping, and we will update your account with tracking information at that time.

6. Shipping FAQ

1. Do I need to pay for shipping?

No, we offer free shipping worldwide.

2. How do I change my shipping address?

If you wish to change your shipping address after placing an order, please contact our customer service department as soon as possible during the order processing process to inform them of your request. If the package has not yet shipped, we can ship it to the new address. However, if the package has already shipped, the shipping information cannot be changed while it is in transit.

3. How do I know if my item has shipped?

Once your item has shipped, we will send a notification email to your registered email address. A tracking number will typically be available within a few days of shipping, and we will update the tracking information in your account.

7. What if I haven't received my order?

Please contact the shipping company to confirm that the item has been delivered to the correct address.